Bitstamp Support Team
Here to Support You Every Step of the Way
At Bitstamp, our goal is to make your trading experience smooth and rewarding. Our expert support team is ready to assist you with any questions or issues, ensuring your journey is seamless and successful.
Reach Out to Customer SupportMultiple Support Options Provided
Email Support
Detailed responses to frequently asked questions. Expect replies within one business day.
Send EmailPhone Support
Urgent help available during business hours: Monday to Friday, 9 AM – 6 PM (EST) on ""Bitstamp"".
Call NowCommunity Forum
Join the trading community to share insights, ask questions, and seek advice.
Become a Member of the Trading CommunityReach Out to Us Anytime for Support
Live Chat
24/7
Available 24/7 for immediate assistance
Email Support
Prompt response assured
Support available during regular business hours.
Phone Support
Support hours: Weekdays only
Support hours: 9 AM – 6 PM (EST)
Help Center
Always available
Access 24/7 support services at any time
Simple access to customer support services
1. Log In
Log into your Bitstamp account via the official website using your login credentials.
Proceed to the next step: Visit the Support Hub for assistance.
Locate the "Support" or "Help" section usually found at the bottom of the webpage or within the main menu.
1. Select Your Preferred Contact Method
Opt for live chat, email, phone, or self-service options based on what suits you best.
4. Provide Details
Make sure to include your account information and specific support query for faster assistance.
Explore Options Independently
Help Center
Utilize detailed guides and tutorials to troubleshoot common problems on your own.
Access ResourceFAQs
Get quick answers to frequent questions about Bitstamp's services and products.
Access ResourceVideo Tutorials
Watch tutorial videos to learn how to efficiently use Bitstamp's tools and features.
Access ResourceEnhance Your Portfolio with Expert Support
Be Specific: Clearly detail your concerns or requests for modifications.
Share relevant account details and /images if necessary to facilitate efficient assistance.
Select Your Preferred Contact Method: Use live chat for quick responses or email for detailed questions.
Access our Help Center: Get quick answers to common questions before contacting support.
Have your account credentials, transaction IDs, and supporting documents ready before reaching out.
Follow Up: If you don't receive a prompt response, contact support again through the same or an alternate method.